Return & Refund Policy

Last updated: 2025/9
Thank you for shopping with Hakotiey. We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return and refund policy below to understand your options.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item(s) must be returned within 30 days of delivery (as confirmed by tracking information).
  • The item(s) must be in their original, unused condition (with tags, packaging, and accessories intact).
  • The item(s) must not show signs of wear, damage, or alteration (e.g., washed, modified, or assembled).
  • A valid proof of purchase (order confirmation email or receipt) must be provided.

2. Items Not Eligible for Returns

The following items cannot be returned or refunded, unless defective:

  • Custom or personalized products (made to your specific requirements).
  • Perishable goods (e.g., beauty samples, food items).
  • Intimate or personal care items (for hygiene reasons).
  • Digital products (e.g., e-books, software downloads).
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.

3. How to Initiate a Return

To start a return, follow these steps:

  1. Contact our support team at sales02@hakotiey.com with:
    • Your order number (found in your confirmation email).
    • Photos of the item(s) (including any defects, if applicable).
    • A brief explanation of why you’re returning the item.
  2. Our team will review your request within 2–3 business days and send you a Return Authorization (RA) number if approved.
  3. Package the item(s) securely, include the RA number on the outside of the package, and ship it to:

    [Your Return Address: 4th Floor, Building A, Zhaoxi Industrial Park, No. 40, Longyan Industrial Avenue, Humen Town, Dongguan City, Guangdong Province]
    Postal code 523000

    Note: You are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

4. Refund Process

Once we receive and inspect your returned item(s) (typically within 5–7 business days of delivery to our warehouse):

  • If approved, we will process your refund to the original payment method used for the purchase.
  • Refunds may take 5–10 business days to appear in your account, depending on your bank or credit card provider.
  • Shipping costs (original delivery fees) are non-refundable, unless the return is due to our error (e.g., defective item, wrong shipment).
  • A restocking fee of up to 15% may apply to returns of large or high-value items (we will notify you in advance if this applies).

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 7 days of delivery at support@yourbrand.com with photos of the issue and your order number.
  • We will either send a replacement (if available) at no extra cost or process a full refund (including original shipping fees).

6. Changes to This Policy

Hakotiey reserves the right to update this return and refund policy at any time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Need Help?

If you have questions about returns or refunds, please contact our customer support team:

  • Email: sales02@hakotiey.com
  • Phone: +86 18102849731

Thank you for your understanding!