FAQ

After placing an order, you will receive a confirmation email with your order number. You can use it on our Track Order page to check the latest status.

If you do not see updates, email service@hakotiey.com with your order number.

Please first check your spam or junk folder. If you still cannot find it, contact us at service@hakotiey.com and we can help resend the confirmation.

You can contact us within 24 hours after placing your order to request a cancellation, address change or order change, as long as the order has not been processed yet.

Once an order has shipped, changes and cancellations are no longer available.

Stock status is shown on each product page. If an item is out of stock, you may be able to leave your email for a restock notification.

We try to show product colors and details as accurately as possible. Small color differences may occur because of screen settings, lighting and photography. Slight size tolerance may also occur during production.

Please check the product details and size chart before ordering.

For bulk or custom requests, email service@hakotiey.com with your design idea, quantity and timeline. Our team will review your request and reply with available options.

We accept major credit and debit cards, PayPal and supported digital wallets. Available payment options may vary by region and checkout settings.

Common reasons include insufficient funds, an expired card, an incorrect billing address or your bank blocking the transaction. Please check your details, try another payment method, or contact your bank.

Standard delivery usually takes 9–12 business days. Delivery time may vary depending on destination, local carrier processing and seasonal volume.

Please visit our Returns & Exchanges page for the full policy. For order-specific help, email us with your order number and a short description of the issue.