FAQ

Last updated: 2026/1
Below are answers to the most common questions about our products, orders, and services. If you don’t find what you need, contact us at service@hakotiey.com.
1. Order-Related Questions
Q: How do I check my order status?
A: After placing an order, you’ll receive a confirmation email with an order number. Use this number to track status via the “Track Order” page on our website. If you don’t see updates, email service@hakotiey.com with your order number.
Q: What if I didn’t receive an order confirmation email?
A: First check your spam/junk folder. If still missing, confirm you used the correct email address when ordering. Contact us at service@hakotiey.com to resend the confirmation.
Q: Can I cancel or modify my order?
A: Orders can be canceled/modified within 24 hours of placement (if not yet processed). Email us with your order number and requested changes—we’ll confirm if possible. Once shipped, changes/cancellations are no longer available.
2. Product-Related Questions
Q: How do I confirm if a product is in stock?
A: Stock status is shown on each product page (e.g., “In Stock”/“Out of Stock”). For out-of-stock items, you can leave your email to get restock notifications.
Q: Do you offer customized products?
A: Yes, for bulk orders (e.g., corporate gifts, branded items). Contact our sales team at service@hakotiey.com with your customization needs (design, quantity, timeline) for a quote.
Q: Are product dimensions/colors accurate as shown online?
A: We strive for accuracy, but minor variations may occur (e.g., color differences due to device displays, slight size tolerances from manufacturing). Check the “Product Details” page for exact specs, or email us for more photos.
3. Payment Questions
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express, UnionPay), PayPal, and other popular digital wallets. Please note availability may vary by region.
Q: Why did my payment fail?
A: Common reasons include: insufficient funds, expired card, incorrect billing address, or your bank blocking international transactions. Check these first, or try a different payment method. Contact us if issues persist.
4. Shipping & Delivery Questions
Q: How long does delivery take?
A: 9-12 business days (standard)