Terms of service

Terms of Service

Last updated: 2025/9

Welcome to the website (the “Site”) operated by ALICE INTERNATIONAL GROUP (HK) CO., LIMITED (“we,” “us,” or “our”). By accessing or using our Site, purchasing our products, or engaging with our services (collectively, the “Services”), you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

These Terms constitute a legal agreement between you (“you” or “user”) and ALICE INTERNATIONAL GROUP (HK) CO., LIMITED. By using our Services, you represent that:

  • You are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into this agreement.
  • You will comply with all applicable laws, regulations, and these Terms.

2. Description of Services

Our Services include the sale of products (the “Products”) through the Site, as well as related customer support, information, and functionality. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, at our sole discretion.

3. Product Information and Disclaimer

3.1 Product Descriptions

We endeavor to provide accurate descriptions, images, and pricing for Products on the Site. However, we do not warrant that:

  • Product descriptions, images, or pricing are error-free, complete, or current.
  • Products will meet your specific requirements or expectations.
  • Colors, dimensions, or features of Products will exactly match their online representations (due to variations in device displays or manufacturing tolerances).

3.2 Disclaimer of Liability for Products and Company

  • Limitation of Liability: To the maximum extent permitted by law, ALICE INTERNATIONAL GROUP (HK) CO., LIMITED shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of, or inability to use, our Products or Services, including but not limited to damages for loss of profits, data, or other intangibles, even if we have been advised of the possibility of such damages.
  • Product Use Risks: You acknowledge that use of our Products is at your own risk. It is your responsibility to ensure that Products are used in accordance with their intended purpose, safety guidelines, and applicable laws. We shall not be liable for damages resulting from improper use, misuse, or failure to follow instructions.
  • Third-Party Claims: We shall not be liable for claims arising from third-party products, services, or content linked to or integrated with our Site.
  • Force Majeure: We shall not be liable for delays or failures in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, strikes, pandemics, or disruptions to supply chains or internet services.

4. Company Terms and Policies

4.1 Order Processing

  • All orders are subject to acceptance by us. We reserve the right to reject or cancel any order for any reason, including but not limited to: insufficient stock, pricing errors, suspected fraud, or non-compliance with these Terms.
  • If an order is canceled after payment, we will issue a refund to the original payment method within a reasonable timeframe (typically 5–10 business days, depending on your financial institution).

4.2 Intellectual Property

  • All content on the Site, including but not limited to text, images, logos, trademarks, and software, is the property of ALICE INTERNATIONAL GROUP (HK) CO., LIMITED or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any such content without our prior written permission.

4.3 User Conduct

You agree not to:

  • Use the Site for any illegal, fraudulent, or harmful purpose.
  • Attempt to access, modify, or disrupt our systems, servers, or user accounts.
  • Post or transmit malicious content (e.g., viruses, malware) or spam.
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.

4.4 Termination of Access

We reserve the right to terminate or suspend your access to the Services at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or for any other reason at our sole discretion.

4.5 Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

5. Modifications to Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Services after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

6. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong”), without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation between you and us. If the dispute cannot be resolved within 30 days, either party may submit the dispute to arbitration in Hong Kong under the rules of the Hong Kong International Arbitration Centre (“HKIAC”). The arbitration award shall be final and binding on both parties.

7. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: sales01@hakotiey.com
  • Address: RM 701，UNIT 108B,7/F，TWR BNEW MANDARIN PLAZA 14 SCIENCEMUSEUM RD TSIM SHA TSUIHONG KONG
  • Phone: +86 18102849731

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.