Returns
We want you to love your Hakotiey pieces. If something is not quite right, here is how returns, exchanges and refunds work.
How do I start a return or exchange?
Please email service@hakotiey.com with your order number and the item you would like to return or exchange. Our team will send you the next steps and the correct return address.
Please do not return items to the original shipping address on the package label.
How long do I have to return an item?
Returns and exchanges are accepted within 30 days from the date your package is delivered.
Items must be unused, unstained, undamaged and returned with the original packaging.
Can I change or cancel my order?
You can contact us within 24 hours after placing your order to request an address change, order change or cancellation. After 24 hours, your order may already be in processing and may no longer be changed or canceled.
Who pays for return shipping?
If the return is due to personal reasons, such as dislike, wrong size selected or the item is not suitable, the customer is responsible for return shipping.
If you received a wrong, damaged or defective item, please email us with your order number and clear photos. We will review your case and offer a solution accordingly.
What items cannot be returned?
Items with obvious signs of use, items not in their original condition, items damaged for reasons not caused by Hakotiey, items returned more than 30 days after delivery, and discounted items are not eligible for return or exchange.
How and when will I receive my refund?
After your return is received and approved, we will issue the refund to your original payment method within 7 working days.
Your bank or credit card company may need extra time to post the refund to your account.
What should I do if I receive an incorrect or defective item?
Please contact us at service@hakotiey.com with your order number and photos of the item, packaging and issue. We will review it and provide the best solution.
What if my package is refused or undeliverable?
Refused, unclaimed or undeliverable packages caused by an incorrect shipping address are not considered standard returns. Once the package is returned and inspected, original shipping fees, return shipping fees and related carrier charges may be deducted from the refund.
Email us with your order number and a short description of the issue.